Question 1

What is Glamping?

Accepted Answer

Simply put, Glamping is 'glamorous camping'   You get all of the benefits of camping including nature, the outdoors, the night sky, barbequeing, etc while sleeping in the comforts of boutique hotel accommodations in your 'canvas cottage' which is a walk-in tent of approximately 200 square feet with laminate hardwood floors, a comfy queen-sized bed with soft sheets and pillows, furniture, chairs and your own private en-suite bathroom accessible only from the inside of your tent with hot/cold running water in your sink and an outdoor shower, with a flushing toilet.

Question 2

What is the Eco-Camps Promise?

Accepted Answer

At every location, you will always enjoy: - Incredible Sunset Viewing Areas - Starry Night Sky away from City Lights - Sounds of Nature - Comfy Queen-Sized Bed to Sleep - Private en-suite Bathroom with Hot/Cold Running Water and Flushing Toilet - Private Outdoor Shower - BBQ - Kids are always FREE - Pets are always welcome and FREE

Question 3

How Many People Can Fit in My Tent?

Accepted Answer

We have two size tents: Queen Tents: - Our Queen tents allow up to a maximum of two adults and up to two children. - This accommodation comes with one Queen bed and up to two single beds. Family Queen Tents: - Our Family Queen tents allow up to a maximum of three adults or up to three children for a maximum occupancy of five people. - This accommodation comes with one Queen bed and up to three single beds.

Question 4

Is Eco-Camps Pet Friendly?

Accepted Answer

Yes, we love your furrry family members! And we do NOT charge you to bring them. Pets must be kept on leashes at all times. If your pet is running free, you will be asked to leave and a refund will not be provided.

Question 5

Does Eco-Camps Charge Extra for Children or Extra Beds?

Accepted Answer

No. One Tent. One Family.

Question 6

What is Eco-Camps Booking Policy?

Accepted Answer

- A two-night minimum is required for all stays - No same day reservations are allowed - Please book at least two days ahead. - We will be unable to accommodate your reservation if it is made after 6PM two days prior to arrival

Question 7

What is Eco-Camps Cancellation Policy?

Accepted Answer

Cancellation is free up to 30 days before your check-in date with 100% refund when booking our Standard Rates as listed above on this page. If you cancel within 30 days of check-in, you will not receive any refund, but may use the amount paid as a credit for future dates. Current rates will apply.  We do not charge a rebooking fee.  Bookings made using any specials, offers, discounts, or free-nights below our standard rates above are non-refundable.  Bookings made that include any of the following holiday dates are non-refundable, but changeable with no change fee for 2022 dates include February 12-14, May 27-30, July 1-4, September 2-5 2022 We do allow date changes and we do not charge change fees. Current rates at the time of rebooking will apply.  Cancellations within 7 days of check-in are non-changeable and non-refundable.  ​

Question 8

What is Eco-Camps Weather Policy?

Accepted Answer

We want you to enjoy your stay, but unfortunately the one thing we cannot control is the weather!  -  HEAT: When the temperature at any of our locations is going to exceed 75 F degrees at night, we offer you the ability to reschedule your stay, so long as you contact us at least 72 hours prior to your check-in date. - COLD: When the temperature at any of our locations is going to be below 50 F degrees at night, we offer you the ability to reschedule your stay, so long as you contact us at least 72 hours prior to your check-in date.   - Unfortunately we are unable to provide refunds, but are happy to accommodate any other dates at any of our locations you would like to book, subject to availability. - RAIN: We do not provide any refunds or the ability to book alternative dates if it rains.

Question 9

Eco-Camps Gift Cards Terms and Conditions

Accepted Answer

All Eco-Camps gift cards can be used for stays at any Eco-Camps location. Terms & Conditions: All Gift Cards are fulfilled via email and must accompany the reservation request. Gift Cards can be bought under someone else's name for use as a gift. Reservations for Gift Cards redemption must be made by email only: reservations@eco-camps.com Gift Cards may be used on any reservation. Bonus Gift Cards may only be used on Standard Rates  All Gift Cards are final sale and cannot be refunded. Each Gift Card must be used for one booking. Gift Cards are valid for two years from the date of purchase.

Question 10

Is WiFi Available at All Eco-Camps Locations?

Accepted Answer

WiFi is available on a location by location basis.   WiFi is available at Eco-Camps Temecula. If we can provide it we always do, but as we are off-the-grid, we don't bring in anything that isn't already available.

Question 11

Are BBQ's Shared or Does Each Tent Have Their Own?

Accepted Answer

Each tent comes with it's own private BBQ

Question 12

Are Bathroom's Shared at Eco-Camps?

Accepted Answer

Each tent always comes with it's own private ensuite bathroom accessible from only inside the tent you are stayihg in. It is only shared with your tentmates.

Question 13

Is the Water in the Bathroom Drinkable?

Accepted Answer

The water in the bathroom's are not pottable, so no they are not drinkable. We provide bottled water for you to drink and brush your teeth with. Please only drink the bottled water or water you bring yourself to drihk.

Question 14

How Can I Charge My Phone?

Accepted Answer

We provide solar powered usb accessible charges in each tent for phone charging.

Question 15

Do I Need to Bring Sheets/Towels/Pillows/Blankets?

Accepted Answer

No. Please bring yourself and your belongings. We operate like a boutique hotel and provide all the bedding, linens and towels for your stay.

Question 16

Is There Food or Room Service Available Eco-Camps Temecula?

Accepted Answer

No. We do not have any food available at our locations. There is no room service available, and there is no delivery available.

Question 17

What is Contactless Check in?

Accepted Answer

Eco-Camps provides for contactless check in. After you make your reservation and before you arrive for your stay, you will be provided with a Welcome Packet that will have all the information on how to operate your accommodations. Separately, a tent number and combination for your tent lock with be provided by reservations@eco-camps.com for you to check yourself in.

Question 18

What are the Check in and Check out Times?

Accepted Answer

Check in time is always 3pm - 6pm local time. - We are able to offer late check in times at some locations - Please request your later check in times through reservations@eco-camps.com - We can not offer early check-in times Check out time is always before 11am local time. - We can not offer late check outs

Question 19

Are There Quiet Hours at Eco-Camps Temecula?

Accepted Answer

Yes. Eco-Camps is for couples and families, and friends catching up. We ask that your respect your neighbors adventure, and the between the hours of 10pm until 9am you keep your voices down inside your tent. If you are outside your tent during those hours, we ask then you do so in quiet and enjoy the night and morning air.

Question 20

Is Cellular Service or WiFi Available?

Accepted Answer

Yes, depending on your service provider it works ok at Eco-Camps Temecula, but Eco-Camps cannot guarantee it and is not responsible if it is not available.    There is no Wifi at this location.   We cannot offer refunds if either is not available. Please check with your carrier.

Question 21

What Cooking Items are Available?

Accepted Answer

We provide a tea pot and BBQ tools These are all to be used on the grill. You may bring your own cooking items. Electric stoves or heating elements of any kind and not allowed at Eco-Camps and you will be asked to remove it. It is a fire hazard.  We do not provide plates and utensils.  Please bring your own and please only bring disposable products.   Please do not clean your cooking items on site, to keep our furry visitors away!

Question 22

Do You Have Fire Pits at Eco-Camps Temecula?

Accepted Answer

Fire Pits are not available at Eco-Camps Temecula due to fire hazard.    You are not allowed to create your own fire pit. If you do you will be asked to leave immediately with no refund, and we have the right to charge your card a $500 fine plus any damage.    We take safetly very seriously.

Question 23

What Do I Do If I Have a Maintainence Issue?

Accepted Answer

Please review your Welcome Packet for the direct contact based on your location.

Question 24

Does Eco-Camps Have Laundry Service or Extra Linens / Towels?

Accepted Answer

We do not provide laundry service or extra linens or towels. If you are staying for more than four nights, please contact reservations@eco-camps.com and we will accommodate you.

Question 25

Can I Bring My Hairdryer?

Accepted Answer

No. Haridryer's are not permitted. They are a fire hazard. If you use a hair dryer you will be asked to leave, and there will be no refund.

Question 26

Do You Provide Fans, A/C or Heaters?

Accepted Answer

Fans are provided are Eco-Camps Temecula  A/C is not provided  Heaters are provided November thru March

Question 27

How Much Bottled Water Does Eco-Camps Provide

Accepted Answer

Each tent will stocked with 4 bottles of water. Any additional bottles of water needed will need to be sourced by the guest at their own responsibility.

Question 28

Does Eco-Camps Provide Dishes and Utensils?

Accepted Answer

No. Eco-Camps provides BBQ tools. Due to food waste remaining on property and drawing in unwanted visitors, please only use disposable plates, cups and silverware.  You may bring your own cooking items but do not wash on property.

Question 29

Does My Cooler Come With Ice

Accepted Answer

No, please bring your own ice, we provide a cooler to store your food.   The Aguanga General Store is just 5 minutes down the road on CA 79. Please check their hours:  http://aguanga-store.edan.io/

Question 30

Does Eco-Camps Provide Soap and Shampoo

Accepted Answer

Yes, the following is provided: - Body Soap - Hand Soap - Shampoo - Hand Sanitzier

Question 31

Is There Parking Near My Tent?

Accepted Answer

At Eco-Camps Temecula parking is available at the front entrance is the designated parking area.    You are not allowed to drive your car beyond the parking lot.     The tents are a short walk away.

Question 32

Tell Me About the Property?

Accepted Answer

The property is a 5 acre fenced in gravel and shrubbery lot and has a manual gate with a padlock. You will be provided with the code to the front gate with your Welcome Packet prior to arrival, as the code changes often.   There are two tents on the property, each is about 100 feet apart.   There is a small trail to a perch overlook of the valley and sunset.   There is a building on the property that we use for storage, it has a shade covered fence between the building and tents.   The property is located on a rural road CA 79, so you will hear some car noise from time to time.   There is a chance but very rarely you will hear some neighbor noise in the quiet canyon.   There is parking on the asphalt area near the entrance .  The pictures below show: - The tents looking from the entrance and parking area - A view of the whole property from the viewing perch on the property - the entrance gate, parking area and our fenced off storage building looking from the area before the tent area. There is a very large tree that blocks the view of the fence/building from the tent area... From the tents you can see the parking in the distance.

Question 33

Mandatory Guest Release and Waiver of Liability

Accepted Answer

Below please find a Release and Waiver of Liability that every guest accepts by attending Eco-Camps Temecula. It does not require a signature.  
 If you would like to visit Eco-Camps Temecula, it is your obligation to read this document carefully prior to booking.  If you disagree with any of the provisions contained in this document, then please do not book a stay and do not visit our property.   Eco-Camps Temecula
RELEASE AND WAIVER OF LIABILITY ASSUMPTION OF RISK AND INDEMNITY AGREEMENT  This Waiver of Liability (the “Waiver”), shall be deemed accepted when received by you by (the “Guest”). This Waiver is in favor of Cliffside Camp, LLC a California Limited Liability Company, Spiritual Glamper, LLC a California Limited Liability Company, County Line, LLC and Eco Resorts, LLC, Gran Vista LLC and all of their respective directors, officers, employees, agents, shareholders, affiliates, successors and assigns (collectively referred to below as “Eco-Camps Temecula”).  The Guest desires to stay overnight in the tented accommodation provided by Eco-Camps Temecula. I understand the nature of the risks of such accommodation and activities. In consideration for paying for, and staying in the accommodation, I hereby freely and voluntarily, without duress, execute this Agreement under the following terms:  1. Waiver and Release.  I, the Guest, release and forever discharge and hold harmless Eco-Camps Temecula and their respective shareholders, directors, officers, employees, agents, affiliates, successors and assigns from any and all liability, claims, and demands of whatever kind or nature, either in law or in equity, which arise or may hereafter arise from my time on the property and any activities thereon.  I understand and acknowledge that this Waiver and Release discharges Eco-Camps Temecula, from any liability or claim that I, the Guest, may have against Eco-Camps Temecula, with respect to bodily injury, personal injury, illness, death, or property damage that may result from my activities and time spent at the Eco-Camps Temecula site. I also understand that Eco-Camps Temecula does  not assume any responsibility for or obligation to provide financial assistance or other assistance to me, including but not limited to medical, health or disability insurance, in the event of injury, illness, death or property damage.  2. Insurance. I, the Guest, understand that I expressly waive any such claim for compensation or liability on the part of  Eco-Camps Temecula, beyond what may be offered voluntarily and freely by a representative of  Eco-Camps Temecula, in its sole discretion, in the event of such injury or medical expense.
 3. Medical Treatment. I hereby release and forever discharge Eco-Camps Temecula from any claim whatsoever which arises or may hereafter arise on account of any first-aid treatment or other medical services rendered to me in connection with an emergency during my time at Eco-Camps Temecula.
 4. Assumption of the Risk and Indemnification. I understand that my time with Eco-Camps Temecula may include activities or areas of the property that may be hazardous to me, including, but not limited to, wild animals, water hazards, transport to and from the accommodation (including any provided golf cart or bicycles). I hereby expressly and specifically assume the risk of injury or harm in these activities and release Eco-Camps Temecula, from all liability for injury, illness, death, or property damage resulting from my activities and my time at the Eco-Camps Temecula. If I, or anyone on my behalf makes a claim against Eco-Camps Temecula, related to my activities, the accommodation and time at Eco-Camps Temecula, I agree to indemnify, save and hold harmless Eco-Camps  Temecula, from any claim, including without limitation, loss, liability, damage or cost which may occur as a result of any such claim.  5. Behavior. I understand that my behavior at Eco-Camps Temecula must comply with all rules and regulations of the laws and by laws of California and the United States of America, and the bylaws, policies and rules of Eco-Camps Temecula.  6. Other. I expressly agree that this Waiver is intended to be as broad and inclusive as permitted by the laws of California, and that this Waiver shall be governed by and interpreted in accordance with the laws of the state of California. I agree that in the event that any clause or provision of this Waiver shall be invalid by any court of competent jurisdiction, the invalidity of such clause or provision shall not otherwise affect the remaining provisions of this Release which shall continue to be enforceable.
 THIS IS A VOLUNTARY RELEASE OF ALL CLAIMS BY YOU.  PLEASE READ CAREFULLY BEFORE YOU BOOK A RESERVATION AND BEFORE ARRIVE AT THE PROPERTY.  IF YOU DISAGREE WITH ANY OF THE PROVISIONS CONTAINED IN THIS DOCUMENT, THEN PLEASE DO NOT VISIT ECO-CAMPS TEMECULA. IF YOU READ THIS AFTER BOOKING AND DO NOT AGREE WITH ANY OF THE PROVISIONS WE MY CANCEL YOUR BOOKING AND YOU WILL NOT BE ENTITLED TO A REFUND OF YOUR PAYMENT.
 You  understand that by booking at Eco-Camps Temecula, and also you may be receiving this document, email or message, you have given up  substantial  rights  freely and voluntarily.    THIS DOCUMENT DOES NOT REQUIRE SIGNATURE  Reservations@eco-camps.com

Question 34

Does Eco-Camps Have COVID-19 Protocols?

Accepted Answer

WHEN YOU STAY AT ANY ECO-CAMPS DESTINATION, SOCIAL DISTANCING COMES NATURALLY ​ THESE ARE OUR PROTOCOLS TO CREATE A SAFER ENVIRONMENT DURING COVID-19 ​ Eco-Camps has always enabled our guests to socially distance by staying in our Eco-friendly accommodations in natural settings where other forms of accommodation could not be built.  Privacy, social distancing and Contact-less Check-In are all part of the experience. ​ We have always known the health benefits that come with being out in nature which is why when you stay at an Eco-Camps destination, you don;t walk into a lobby to check in,  and artificially enclosed spaces are replaced with majestic outdoor landscapes and experiences. ​ Our air-conditioning is the fresh clean air that surrounds your tent. You go from your car directly to your tent, with no human interaction necessary (unless you request it) Our hallways are winding paths or trails through open fields or spaces Our bathrooms are all en-suite and private but outdoors   The safety and health of our guests and employees is Eco-Camps’ top priority. We will continue to closely monitor recommendations from the Center for Disease Control and Prevention and World Health Organization regarding the Coronavirus (COVID-19). In order to maintain a safe environment we will make continuous adjustments based on the guidelines set by these agencies and local health departments. Please check individual destination pages for destination-specific service changes and cancellations.

Question 35

Does Eco-Camps Have COVID-19 Cleaning Protocols?

Accepted Answer

CLEANING PROTOCOLS AND PIECE OF MIND By design, Eco-Camps is an open-air accommodation experience. There is no recirculated air between any accommodations or common spaces. Our destinations accommodate a small number of guests each night with significant open space between tents. We strive to maintain the highest level of standards with our cleaning and housekeeping

TEMECULA
CALIFORNIA

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